Shipping & Returns

shipping information

Production of your individual product

As soon as the payment is on the PayPal or bank account, your individual product will be manufactured in Ecuador and delivered in 4-5 weeks.

Delivery

Your order will be processed immediately upon receipt.

The items in our range are sent by B Mail to Switzerland, Liechtenstein, Germany and Austria. Shipping takes place from Monday to Friday (excluding public holidays).

If you need your order on a specific date, please contact us. We will be happy to inform you whether we can meet the deadline.

Delivery is at the customer's risk. ATELIER AVANZAR is not liable for parcels that are lost in the post and accepts no liability for undeliverable or delayed delivery of products due to incorrectly declared delivery addresses, absence of the recipient, Swiss Post problems or events attributable to force majeure. The place of delivery corresponds to the delivery address stated in the order confirmation.

ATELIER AVANZAR does not deliver to P.O. Box addresses, minors or persons under guardianship unless written consent has been given by parents or legal guardians.

Shipping costs

ATELIER AVANZAR does not charge shipping costs in Switzerland and Liechtenstein and a shipping fee of 25.00 EURO for orders in Germany & Eastern Europe which is not included in the displayed price.

Defects/Exchange 

It is important to us that you are happy with our products! 

Only products from stock (unique) can be exchanged. Products that are customized for our customers (from order) cannot be returned.

As the buyer, you are obliged to inspect the goods upon receipt and report any defects to us in writing within 5 days to shop@shop-avanzar.com

In the event of justified complaints, the customer is entitled to statutory warranty claims (return, price reduction, replacement delivery).

The postage for any return shipment for the purpose of exchange or rectification of defects shall be borne by you as the buyer.